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Delivery

Shipping

We use DHL Couriers and Parcelforce* for National and International Shipping, and your preferred method can be selected at the Checkout when completing your order. Subject to immediate stock availability, we will endeavour to Ship Goods within One Working Day from completion and processing of order. Overseas purchases and different time zones may increase this to Two Working Days. Deliveries for most of Mainland UK and Europe are usually Next Day, from day of despatch. Orders for such destinations as Japan, China and USA is usually average 3-5 working days from day of despatch. Please be aware that delivery schedules can not be guaranteed, and delays entirely beyond the control of Shoehealer are possible. In such circumstances, we will wherever possible try to keep you informed of any progress. Our High Street Stores are open Monday to Saturday from 08:30 - 17:00 hrs UK Time. Our Website and Emails are monitored during these times, and we always try to respond to queries as quickly as possible. During busy periods, we will not always be able to respond immediately. Goods ordered Online are despatched Monday to Friday. Orders placed before 13:00hrs (UK Time) on Friday, may be despatched the same day if stock is immediately available.

*Please note that Parcelforce charge an extra premium for shipping to mainland China. If you wish to have your order shpped to China with Parcelforce, you must contact us for a quote.

For Goods over 150gbp Excluding Vat and shipped with DHL, we will pay the whole shipping cost.

Stock Availability

At Shoehealer, we work with 8 different Shoemakers, and carry at any one time in our own stock, over 2000 pairs of Fine English Shoes. Whilst this represents a considerable investment for our company, and one which we will continue to increase, it is impossible for any Shoe Retailer to carry every Model, Size and Colour from several different Shoemakers. Just for interest and as a reference, UK Shoemaker Loake have over 150 different models in their current catalogue. Consider all of the different Sizes and Colours available, these 150 models equate to well over 4000 pairs of shoes if just one pair of each was in stock. We have a very good working relationship with all of the Shoemakers we work with, and have daily deliveries from several of them. Anything we do not have in our own stock, we can usually get within 2-3 working days, subject to time of order, and factory stock availability. If a particular model is not readily available from our own or factory stock, we will try to give a reasonably accurate delivery date. Please be aware that UK Shoemaker's do not offer a guarantee on delivery schedules. We should consider that English Shoes are largely Hand Made and Finished, and there are many factors that can affect Production and Delivery times. Some of these factors could be Material or Component Availability, and stock being rejected for Quality Issues or Factory Closure for Vacation. These are circumstances entirely beyond the control of Shoehealer.

Quality Control

Every reasonable care and consideration has been taken to ensure we send to you exactly what you have ordered, and in the condition it is supposed to be. All of the Shoes and Boots displayed on our website and that we supply have been sourced directly from the Manufacturers who made them, and all have subsequently passed quality inspection by these manufacturers before being delivered to our store. Remembering that these products are Hand Made and Finished, slight variations in colour and finish are not uncommon. At Shoehealer, all of the images displayed on our website are taken in-house, and exact colour matching for reproduction and publishing purposes can not be guaranteed to be 100% accurate. We do however make every effort to ensure that all of the images on our website, represent the products displayed in their truest form.

If you have any queries or doubts about the products you may be interested in or that we send to you, we invite you to email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be more than happy to discuss your concerns.

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